Your privacy is something we take seriously. This policy explains exactly what data CrickX collects from players in Pakistan, why we collect it, how it is used, and the rights you have over your own information.
Before diving into the full policy, here are the six most important things about how CrickX handles your personal information.
CrickX collects only the personal information required to create and manage your account, process PKR transactions through JazzCash, Easypaisa, Raast, or bank transfer, and keep the platform secure. Nothing more, nothing unnecessary.
All personal data on CrickX is protected using 256-bit SSL encryption in transit and encrypted storage at rest. Access to player data is restricted to staff and systems that genuinely need it to deliver the service.
CrickX does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your details are shared only where necessary to operate the platform — with payment processors, identity verifiers, and fraud prevention services.
You have the right to access, correct, export, or request deletion of your personal data at any time. Requests can be submitted through the support team. We aim to respond to all data requests within 30 days.
You will only receive promotional emails, SMS, or app notifications from CrickX if you have opted in. You can update your marketing preferences at any time through your account settings or by contacting support.
Personal data is retained only for as long as necessary to provide the service or comply with our legal obligations. When data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.
Welcome to the CrickX Privacy Policy. CrickX is an online gaming and sports betting platform serving players across Pakistan. This Privacy Policy describes how we collect, process, store, and protect your personal information when you use our website, mobile app, or any related service.
We understand that handing over personal information — your name, CNIC details, payment account information — requires trust. We take that trust seriously and have built our data practices around the principle of only collecting what is genuinely needed and handling it with care.
By registering an account or continuing to use the CrickX platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not create an account or contact our support team to discuss your options.
This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are part of the wider agreement between you and CrickX.
CrickX operates the online gaming platform accessible at crickx.vu. As the operator of this platform, CrickX acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.
If you have any questions about this Privacy Policy or about how your data is handled, you can reach our team at the contact details listed in Section 14 of this document. We aim to respond to all privacy-related enquiries within 30 days.
CrickX collects personal data across several different categories depending on how you interact with the platform. Below is a clear breakdown of what we collect and when.
When you create a CrickX account, we collect the information you provide during the sign-up process, which typically includes:
As part of our Know Your Customer (KYC) process, we may request:
When you make a deposit or request a withdrawal in PKR, we collect transactional data including payment method type, transaction amount, and reference numbers. We do not store full debit or credit card numbers — card payments are processed by our PCI-DSS compliant payment partners.
We automatically collect certain technical and behavioural data when you use the platform, including:
If you contact our support team via live chat, email, or any other channel, we retain a record of that communication including your name, contact details, and the content of the interaction.
The personal data we collect is used for specific, clearly defined purposes. We do not use your data for anything not listed here without first obtaining your consent.
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Registration data, contact details |
| Processing deposits and withdrawals in PKR | Payment data, identity verification data |
| Verifying your age and identity (KYC) | CNIC copy, selfie, proof of address |
| Fraud prevention and security monitoring | Usage data, IP address, device data |
| Delivering customer support | Communications data, account details |
| Responsible gaming monitoring and intervention | Behavioural data, usage patterns |
| Sending account notifications and transaction alerts | Email address, phone number |
| Sending promotional offers (where opted in) | Contact details, game preferences |
| Improving platform performance and user experience | Usage data, behavioural data (anonymised) |
CrickX processes personal data on the following legal grounds depending on the type of processing activity involved:
Where we rely on legitimate interests, we carry out a balancing assessment to ensure our interests do not override your fundamental privacy rights. You may contact us to request information about any such assessment.
CrickX does not sell your personal data. We share your information only with the following categories of trusted third parties, and only to the extent necessary to deliver the platform and meet our obligations:
All third parties with whom we share your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes.
Payment and identity verification data require special mention due to their sensitivity.
All deposits and withdrawals processed through CrickX must be made using payment accounts registered in your own name. This applies to JazzCash, Easypaisa, Raast, bank transfers, and cards. We verify this to protect you against unauthorised transactions and to comply with anti-money laundering requirements.
CNIC copies, selfies, and proof of address documents submitted for KYC are stored securely with restricted access. They are used solely for identity verification and are not shared with any party other than our accredited KYC verification partner.
CrickX does not store full card numbers, CVV codes, or PINs. Card transactions are tokenised and processed directly through our PCI-DSS compliant payment gateway. CrickX staff cannot access your card details.
Never share your CrickX password or full payment card details with anyone, including CrickX support staff. We will never ask for this information over chat or email.
CrickX uses cookies and similar tracking technologies on our website and mobile app to deliver a smooth, personalised experience and to understand how players use the platform.
You can manage non-essential cookies through your browser settings or through the cookie consent tool on our website. Disabling essential cookies may affect your ability to use the platform. Please note that clearing cookies may log you out of your account.
CrickX retains your personal data for as long as your account is active and for a period thereafter to comply with our legal obligations. Specific retention periods include:
Once the applicable retention period has passed, data is securely deleted or anonymised so it can no longer be linked to you as an individual.
Protecting the data you share with us is a core operational priority at CrickX. We have implemented a range of technical and organisational security measures to safeguard your personal information:
Despite our best efforts, no system is completely immune to security risks. If you suspect your CrickX account has been compromised, contact our support team immediately so we can take protective action.
As a CrickX player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team — we will respond within 30 days.
Request a copy of the personal data CrickX holds about you.
Ask us to correct any inaccurate or outdated personal information.
Request deletion of your data where we no longer have a legal basis to retain it.
Ask us to restrict processing of your data in certain circumstances.
Request your data in a portable, machine-readable format where applicable.
Object to processing based on legitimate interests or for direct marketing purposes.
Please note that some rights are subject to exceptions — for example, we may be unable to delete certain data where we are legally required to retain it. Where this applies, we will explain clearly when responding to your request.
CrickX is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use or attempt to access CrickX.
Where we discover that a minor has registered or attempted to register an account, we will immediately close that account, delete any associated personal data, and — where relevant — return any deposited funds. If you believe a minor has accessed the platform, please contact our support team immediately so we can investigate and take appropriate action.
For guidance on keeping young people safe online, please visit our Responsible Gaming page.
CrickX may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will notify registered players via email or through an in-platform notification.
The updated policy will always be published on this page with a revised "Last Updated" date. We encourage you to check back periodically. Your continued use of CrickX after the effective date of any changes constitutes acceptance of the updated policy.
If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to discuss closing your account and requesting deletion of your data.
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For details on your rights as a player beyond privacy, see our Terms and Conditions. For help with self-exclusion or managing your gaming habits, visit our Responsible Gaming page. Got a general question? Check the FAQ first — it covers most common queries.
Now that you know exactly how we handle your information, create your account and start betting on PSL, T20 internationals, and more — with complete peace of mind.